FAQs

1. What products do you sell?

We offer a curated range of premium household, DIY, garden, shed and wellness products designed for everyday Australians. Our focus is on quality, practicality and style — perfect for your home and outdoor projects.

 

2. Where do you ship to?

We currently ship to addresses within Australia only.

 

3. How long does delivery take?

We process orders within 3 business days. Delivery times vary depending on your location and product availability. Estimated shipping times will be provided during checkout. We aim to dispatch orders promptly and keep you updated.

 

4. Do you charge for shipping?

Standard shipping is free Australia-wide. Some express or specialised shipping options may incur additional charges, which will be shown at checkout.

 

5. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. All payments are processed securely.

 

6. Can I change or cancel my order?

Please contact us as soon as possible at indoorsoutdoors@gmail.com if you need to change or cancel your order. We will do our best to assist, but once orders have been processed or shipped, changes may not be possible.

 

7. What is your returns policy?

You have 14 days from delivery to return items in their original condition and packaging. Please see our full Returns Policy for details or contact us for assistance.

 

8. What if my product arrives damaged or faulty?

If your product is faulty or damaged on arrival, please contact us within 7 days of delivery. We will arrange a replacement or refund and cover return shipping costs.

 

9. How can I track my order?

Once your order has shipped, we will send you a tracking number via email so you can follow your parcel’s progress.

 

10. Is my personal information safe?

Yes. We take your privacy seriously and use secure payment gateways and data protection measures. For full details, please see our Privacy Policy here.

 

Still have questions?

Email us at indoorsoutdoors@gmail.com — we’re here to help!